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Shipping Policy and RefundsUpdated 2 years ago

Shipping Policy and Refunds

1: We can not offer any refunds after an order has left a warehouse for any items deemed 'intimate'. Intimate items may include, but not limited to:

  • Diapers or like items
  • Underwear

FDA regulations (and other regulatory bodies for other countries) prevent us from being able to resell anything that has left a warehouse.

2: A customer must pay to reship any order that was returned to sender. This includes, but is not limited to, orders for which we were given an incorrect address or ones that were shipped to a FedEx location but not picked up within the five-day holding window. Tykables may contact the customer regarding their order to arrange the shipment. Orders will be held for 30 days, after which they will be unpacked and no longer eligible to reship. If you wish to cancel an order that was returned, any and all shipping fees originally paid by Tykables will be deducted from your refund.

3: Customer will be billed for FedEx intercepts. FedEx charges us a fee for intercept services: hold for will call pickup, reschedule delivery, return to sender, and change the delivery address. This fee must be paid by the customer before the intercept is requested to FedEx. 

4: Daily shipping cutoff is 2 PM CST. Any orders received after that time are not guaranteed to ship out same day.

5: Customers must file their own claim to the shipping carrier for damage incurred in transit. 

6. Customers must file any lost package claims, though where they file them may differ:

  • For USPS - contact your local post office.
  • For FedEx - contact FedEx to file a lost package claim to begin a lost package investigation. You may also contact us at [email protected] so that we may file a claim and reship any missing package.

7: Free shipping means we'll select the most cost-effective method of getting your order to you. Orders comprised of more than one shipping package may be sent by different methods and/or carriers. 

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