If you receive a product that is damaged or defective, please submit a ticket with the following information:.

<div data-identifyelement="202" id="isPasted" style="box-sizing: border-box; margin-bottom: 7px; word-break: normal; overflow-wrap: break-word; border-bottom: 1px solid rgb(146, 164, 178); padding: 10px 0px; font-size: 13px; line-height: 18px; color: rgb(24, 50, 71); font-family: -apple-system, &quot;system-ui&quot;, &quot;Segoe UI&quot;, Roboto, &quot;Helvetica Neue&quot;, Arial, sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><span data-identifyelement="203" data-test-id="article-title" style="box-sizing: border-box; border: 1px solid transparent; font-size: 22px; font-weight: 700; margin: 7px 0px 0px; cursor: auto; position: relative; display: block;">A product I received is damaged or defective, what should I do?<div style="visibility: hidden; background: rgb(29, 29, 29); box-sizing: border-box; border-radius: 3px; box-shadow: rgba(24, 50, 71, 0.4) 0px 3px 8px 0px, rgba(24, 50, 71, 0.3) 0px 0.5px 2px 0px; cursor: pointer; animation: 250ms linear 0s 1 normal forwards running pop-on-top; color: white; height: 30px; padding: 7px 10px; position: relative; float: left;"><br></div></span></div><div data-identifyelement="204" dir="ltr" style="box-sizing: border-box; word-break: normal; overflow-wrap: break-word; color: rgb(24, 50, 71); margin: 0px; padding: 0px; font-size: 13px; line-height: 18px; font-family: -apple-system, &quot;system-ui&quot;, &quot;Segoe UI&quot;, Roboto, &quot;Helvetica Neue&quot;, Arial, sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><span data-identifyelement="205" data-test-id="article-description" style="box-sizing: border-box; overflow-wrap: break-word; cursor: auto; position: relative; display: block;"><p data-identifyelement="206" style="box-sizing: border-box; margin: 0px; font-size: 13px; line-height: 18px; word-break: normal; overflow-wrap: break-word;">If you receive a product that is damaged or defective, please submit a ticket with the following information:</p><p data-identifyelement="207" style="box-sizing: border-box; margin: 0px; font-size: 13px; line-height: 18px; word-break: normal; overflow-wrap: break-word;"><br data-identifyelement="208" style="box-sizing: border-box;"></p><ul data-identifyelement="209" style="box-sizing: border-box; margin: 8px 0px 4px; padding: 0px 0px 0px 40px; line-height: 17px; list-style: disc;"><li data-identifyelement="210" style="box-sizing: border-box; font-size: 13px; line-height: 18px; margin: 0px; word-break: normal; overflow-wrap: break-word;">Order number</li><li data-identifyelement="211" style="box-sizing: border-box; font-size: 13px; line-height: 18px; margin: 0px; word-break: normal; overflow-wrap: break-word;">Product that is damaged or defective</li><li data-identifyelement="212" style="box-sizing: border-box; font-size: 13px; line-height: 18px; margin: 0px; word-break: normal; overflow-wrap: break-word;">Photo of product that is damaged or defective</li></ul></span></div>

A product I received is damaged or defective, what should I do?

Shop

Diapers

Snappies

Liddles

Tykables

Damaged or Defective Products

Orders

Can I change my order?

Shipping Policy and Refunds

Can I cancel my order after it has shipped?

How does the charge show on my credit card?

What shipping companies does Tykables use?

Is your shipping discreet?

Can I exchange for a different size?

Can I make an order over the phone?

How can I reset my password?

How can I update my address on my account?

General Information

I received the wrong product or size, what should I do?

Incorrect Products

Do you sell samples?

Can I set up reoccurring diaper orders?

What is your most absorbent diaper?

What is your thickest diaper?

What is your most discreet diaper?

Size Charts

Which size Snappies should I order?

Should I order Medium, Large, or XL Diapers?

A size I want is out of stock, how can I find out when they are back in stock?

Product Sizing

How long do subscriptions last?

Can I cancel my subscription?

How can I edit/upgrade my order?

Subscriptions

How should I wash my Snappies?

How should I wash my Denim?

Care Instructions

How long does shipping take?

Accessory Products

Product Questions

Do you ship discreetly?

Which shipping carriers do you use?

Can I ship my order to a PO Box?

Do you ship to UPS Stores? FedEx?

How long will it take to ship my order?

Shipping

Where is my tracking information?

Why did I receive multiple tracking numbers?

Why hasn't my package information been updated?

Tracking

Shipping and Tracking

Tykables store hours. No appointment needed.

Can I pick up an order from the Tykables store?

What can I do at your store?

Visit our store!

Can I use my FSA/HSA to purchase diapers?

HSA/FSA

Do you accept PayPal?

PayPal

Do you accept money orders/checks?

Money Orders and Checks

Do you accept Apple Pay?

Do you accept Google Pay?

Apple and Google Pay

Payment Methods

How can I get email alerts on sales and new products?

Newlestter

How can I follow you on Facebook?

Facebook

How can I follow you on Twitter?

Twitter

How can I follow you on Instagram?

Can you repost my photos?

Instagram

How can I subscribe to your YouTube channel?

YouTube

Social Media

We are a company looking to wholesale Tykables Diapers.

Wholesale Orders

Do you offer discounts for large orders?

Bulk Orders

Military Discount

Discounts/Wholesale

Is Tykables hiring?

Employment

Do you have an affiliate program?

Affiliates

Can I be Tykables model?

Models

Jobs/Affiliates/Models

I am hosting an event in my area, does Tykables sponsor/co-sponsor events?

Do you host in-store parties?

What events do you host/sponsor?

Events We Attend and/or Sponsor

Can I pick up my order at an event?

Event Pick Up

Events