Changing a Product or Canceling an order
If your order has not been shipped, you can change an item in your order by reaching out to us as early as possible. Orders processed before 2pm CST are usually shipped same day and cannot be changed once your package has shipped. If you would like to make a change to your order, please contact at your earliest convenience.
- Phone: (312) 967-3553 (Best for changes to your order)
- Email us at firstname.lastname@example.org with your order number and item you would like to change.
Change of Address, after the item has shipped:
We can help with this as long as the following conditions apply:
1: Carrier must be FedEx
2: Shipping method must not be SurePost or i-parcel (see international orders)
3: Package must have at least one scan update in its tracking
4: Package must not be out for delivery
If these conditions apply, please contact us for further assistance.