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Knowledge base
Frequently Asked Questions
FAQ
8
Can I change my order?
Shipping Policy and Refunds
Can I cancel my order after it has shipped?
How does the charge show on my credit card?
What shipping companies does Tykables use?
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Tykables Account
General Information
2
How can I reset my password?
How can I update my address on my account?
Product Questions
Diapers
5
Do you sell samples?
Can I set up reoccurring diaper orders?
What is your most absorbent diaper?
What is your thickest diaper?
What is your most discreet diaper?
Product Sizing
5
Which size Snappies should I order?
Should I order Medium or Large Diapers?
A size I want is out of stock, how can I find out when they are back in stock?
When will we get XL diapers?
Are your shoes true to size?
Snappies
0
Subscriptions
3
How long do subscriptions last?
Can I cancel my subscription?
How can I edit/upgrade my order?
Care Instructions
2
How should I wash my Snappies?
How should I wash my Denim?
Everyday Products
1
How long does shipping take?
Shipping and Tracking
Shipping
5
Do you ship discreetly?
Which shipping carriers do you use?
Can I ship my order to a PO Box?
Do you ship to FedEx Stores? UPS?
How long will it take to ship my order?
Tracking
3
Where is my tracking information?
Why did I receive multiple tracking numbers?
Why hasn't my package information been updated?
Social Media
Newsletter
1
How can I get email alerts on sales and new products?
Facebook
1
How can I follow you on Facebook?
Twitter
1
How can I follow you on Twitter?
Instagram
2
How can I follow you on Instagram?
Can you repost my photos?
YouTube
1
How can I subscribe to your YouTube channel?
Our Store
Visit our store!
3
Do I need an appointment to visit the Tykables store?
Can I pick up an order from the Tykables store?
What can I do at your store?
Payment Methods
HSA/FSA
1
Can I use my FSA/HSA to purchase diapers?
PayPal
1
Do you accept PayPal?
Money Orders and Checks
1
Do you accept money orders/checks?
Apple and Google Pay
2
Do you accept Apple Pay?
Do you accept Google Pay?
Orders
Damaged or Defective Products
1
A product I received is damaged or defective, what should I do?
Incorrect Products
1
I received the wrong product or size, what should I do?
Out of Stock Products
0
Events
Events We Attend and/or Sponsor
3
I am hosting an event in my area, does Tykables sponsor/co-sponsor events?
Do you host in-store parties?
What events do you host/sponsor?
Event Pick Up
1
Can I pick up my order at an event?
Jobs/Affiliates/Models
Employment
1
Is Tykables hiring?
Affiliates
1
Do you have an affiliate program?
Models
1
Can I be Tykables model?
Discounts/Wholesale
Wholesale Orders
1
We are a company looking to wholesale Tykables Diapers.
Bulk Orders
1
Do you offer discounts for large orders?
Military Discount
0